Vels Clinical Lab
A website and patient portal — with a support chat layer to take the load off the front desk.
The Challenge
A clinical lab's front desk was fielding the same routine questions on repeat — hours, test prep instructions, result timelines — while also needing a proper website and patient-facing portal to look as credible as the service itself.
Our Approach
We built the site and portal first, then layered in an AI-powered support chat trained on the lab's actual FAQs — booking hours, prep instructions, and general enquiries — so the front desk only had to step in for anything that genuinely needed a person.
The Result
Routine questions now get handled automatically, freeing up front-desk time, while the portal gives the lab a professional, patient-friendly presence online.
"Our AI bot automated 70% of our customer support. Fast, smart team — delivered ahead of schedule." — Healthcare Client, Brisbane, AU
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